How can we help?

After placing your order, you should receive a confirmation email at the email address used during checkout. Please also check your spam or junk folder. If you still cannot find it, contact Customer Care with your full name and the email address used for the order.

Please contact us as soon as possible after placing your order. We will always try to help, but once an order has entered processing or has been shipped, changes or cancellation may no longer be possible.

Contact Customer Care immediately with your order number and the correct address. We can only update the address if the order has not yet been processed or shipped. SARKY cannot guarantee changes after checkout.

Orders are usually processed within 1–2 business days. After dispatch, delivery generally takes 3–7 business days. The total estimated delivery time is therefore usually 4–9 business days. Delivery estimates can vary during busy periods, public holidays or carrier delays.

We offer free standard shipping on orders over €100. For orders below this amount, the available shipping method and cost are shown at checkout before payment.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information when available. Tracking can take a short time to update after the parcel has been handed to the carrier.

Check the latest carrier update through your tracking link first. If the tracking has not updated for several business days or your estimated delivery window has passed, contact Customer Care with your order number so we can look into it.

You can request a return within 14 days after delivery. Items must meet our return conditions. Please contact Customer Care before sending anything back so you receive the correct return instructions.

Returned items must be unworn, unwashed and unused, with all original tags attached and in their original condition. Items showing signs of wear, perfume, makeup, deodorant, damage or washing may be refused.

Return shipping costs are normally the customer’s responsibility. If you received a damaged or incorrect item, contact us before returning it so we can assess the issue and provide the correct instructions.

We do not currently offer direct exchanges. You can return the original item in line with our return conditions and place a new order for the preferred size, colour or style.

Sale items can be returned within the applicable return period when they meet the return conditions. Items specifically marked as Final Sale are excluded only where legally permitted. Your statutory consumer rights remain unaffected.

Please contact Customer Care as soon as possible and include your order number, a clear description of the issue and clear photos of the item, packaging and shipping label. Do not return the item before receiving instructions from us.

Check the product information and size guidance shown on the product page. Because fit can differ by style and fabric, we recommend comparing the measurements with a similar item you already own. Contact Customer Care when you need additional help.

We aim to show colours as accurately as possible. However, lighting, photography and individual screen settings can cause slight differences between the product images and the item in person.

All payment methods currently available for your country are displayed securely at checkout. The options shown can differ depending on your location, device and order value.

Enter your discount code in the designated field during checkout and apply it before completing payment. Unless stated otherwise, discount codes cannot be combined and cannot be applied after an order has been placed.

Use our contact page to reach Customer Care. For order-related questions, include your order number and the email address used at checkout.

We aim to respond within 1–2 business days. During launches, sales and public holidays, replies may take a little longer. Sending multiple messages about the same request may delay the response.